About Me

I’m an IT Technician and Web Engineer with a Bachelor’s degree in Computer Information Technology from California State University, Northridge, and hands-on experience building and supporting both technical systems and customer-facing web platforms. If interested in getting to know me more, please reach out to me via email or phone number.

Experience

Web Engineer/Developer, Limited Edition Group

April 2025 – Present

Developed and maintained product sales web pages to support secure online transactions, connecting frontend interfaces to backend databases for real-time inventory management. Implemented secure payment processing solutions and integrated accounting workflows with QuickBooks to streamline financial tracking. Managed and hosted the web pages through AWS. Additionally, integrated third-party SaaS tools to monitor website traffic, analyze user behavior, and improve conversion performance.

IT Help Desk Tier 1, Fralock

January 2023 – August 2023

Documented completed tasks, ongoing issues, and action items while reviewing prior shift notes to maintain continuity and situational awareness of system status. Actively participated in change control meetings by providing updates on current projects, reviewing proposed changes, and communicating the status of new initiatives. Handled and resolved frontline support tickets promptly, escalating issues to Tier 2 and Tier 3 support when necessary to ensure timely resolution and user satisfaction.

IT Support Internship, California State University Northridge

January 2019 – March 2020

Provided frontline help desk support for teachers and administrative staff, responding to technical issues related to desktops, laptops, printers, and classroom technology. Installed, updated, and troubleshot operating systems and educational software, assisted users with account access, password resets, and permissions, and resolved basic network connectivity issues involving Wi-Fi and Ethernet. Documented all incidents and resolutions in support logs and escalated complex issues to senior IT staff to ensure timely resolution and consistent user support.